The Galt House Hotel is the largest downtown meeting and convention hotel in the Southeast region. We are located adjacent to the KFC YUM! Center and walking distance to many restaurants and attractions in the downtown area. Our hotel features over 130,000 square feet of flexible meeting space, 1300 guest rooms, six restaurants and lounges, and much more.
Currently hiring a part-time Cocktail Server to work second shift at our unique Al Jay's Bar in the Conservatory. The bottom portion of the bar is a 30 foot aquarium filled with tropical fish. You will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.
Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
Take guest beverage or food orders and input them to the point-of-sale system.
Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
Establish rapport with guests to build loyal and satisfied customers.
Ensure knowledge of menu and restaurant promotions and any special offers.
Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
Replenish beverages and ensure guest satisfaction throughout the meal service.
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
Be responsible for billing/credit card/payment and collecting feedback from the guest.
Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist
Always take responsibility for ensuring a positive guest experience.
Take ownership of guest request and follow up guests incidences.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.