AJ Schneider Co.

  • Assistant Front Office Manager

    Job Locations US-KY-Louisville
    Posted Date 1 month ago(4/20/2018 5:51 PM)
    ID
    2018-2218
    # of Openings
    1
    Category
    Management
  • Overview

    The Galt House Hotel  - A legendary destination among hotels in the city.  The Galt House is the largest downtown meeting and convention hotel in the Southeast region and the only wanterfront hotel in Louisville.  We are located adjacent to the KFC YUM! Center and walking distance to many restaurants and attractions in the downtown area. Our hotel features over 130,000 square feet of flexible meeting space, 1300 guest rooms, six restaurants and lounges, and much more. When you work at the Galt House hotel you are in the center of it all!

    We are currently seeking an experienced Assistant Front Office Manager whose primary role will assisting the Director of Front Office Operations with managing the daily operations and managing and supervising the Front Office staff.  Will assist with overseeing and supervising guest arrivals and departures.  Will provide a high level of customer service ensuring that personalized service is offered to each and every guest.

     

     

     

    Responsibilities

    • Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
    • Complete the checklist as designed to expedite check-ins for guests. Specifics to include VIP guests, arranging amenities, blocking room, running daily reports and maintaining the logbook
    • Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
    • Assist in motivating, supervising, coaching, developing, empowering and disciplining the Front Office Agents
    • Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
    • Ensure Standard Operation Procedures are being followed by Front Office staff
    • Establish a positive and effective working relationship with all departments in the hotel
    • Assist in controlling open and closed dates, availability and condition of rooms
    • Complete weekly supply inventories to ensure adequate pars of such
    • Provide a positive, enthusiastic, and productive work environment through setting an example and consistency of daily work habits and standards
    • Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
    • Keep the Director and/or Front Office Manager informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
    • May supervise a mid/large team of support, production, craft or lower-level professional employees
    • May manage elements/portions of a budget

    • Primary contribution is supervising other people

    • Schedules work, approves vacation and manages overtime
    • Assigns and checks work, provides guidance, training, day-to-day direction
    • Knowledge of Front Office policies and procedures and those relating to the safety and security of guests and hotel property
    • Ability to read, write and speak English to prepare complex reports of room availability and revenues generated
     

     

     

     

     

     

     

    Qualifications

    • College Degree Preferred
    • Minimume 3 years of a lead role or supervisory experience
    • Minimum 5 years Front Office experience in a hotel required
    • Professional appearance and demeanor required
    • Must be able to communicate effectively with all levels of Management
    • Must have the ability to handle stress and pressure while maintaining composure
    • Must have the ability to resolve problems effectively and in a positive manner
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
    • Must be detail oriented and have strong organizational skills
    • Must have proper telephone etiquette
    • Must be able to multi-task and to meet deadlines
    • Basic computer skills including Microsoft Office Software including Word and Excel are required; prior experience using Epitome is a plus
    • Must be detail oriented and have strong organizational skills
    • Must have legible handwriting skills
    • Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error
    • Will be standing and/or sitting while continuously working behind front desk
    • Must be able to work a flexible schedule including nights, holidays and weekends as business demands
    • Will be interacting with guests face-to-face and on the telephone
    • Must be able to work in a diverse, fast-paced environment
    • Other duties as assigned

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

     

    The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

     

     

     

     

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed