AJ Schneider Co.

  • Front Office Agent/Night Audit - 3rd Shift

    Job Locations US-KY-Louisville
    Posted Date 1 week ago(7/6/2018 12:27 PM)
    ID
    2018-2273
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    The Galt House Hotel  - A legendary destination among hotels in the city.  The Galt House is the largest downtown meeting and convention hotel in the Southeast region and the only wanterfront hotel in Louisville.  We are located adjacent to the KFC YUM! Center and walking distance to many restaurants and attractions in the downtown area. Our hotel features over 130,000 square feet of flexible meeting space, 1300 guest rooms, six restaurants and lounges, and much more. When you work at the Galt House hotel you are in the center of it all!

     

    We are seeking a Front Office Night Audit Agent with exceptional customer service skills, a great smile, and pleasant attitude to work the over night shift 11:00 P.M - 7:00 A.M. The primary responsibility of the Night Audit Agent will be balancing the revenue and expense transactions which occurred during the day and to be available to serve the overnight needs of the guest in a promt and courteous fashion.

    Responsibilities

    • Respond to guest needs, special requests and complaints and alert appropriate manager as needed.
    • Counting and balancing cash, credit cards and direct bill accounts.
    • Closing, balancing and making necessary correctins to guest accounts.
    • Investigate and analyze out-of-balance situations and make adjustments or corrections when needed.
    • Complete various audit reports on the computer.
    • Verify room rates are accurate and posts rates to guest accounts.
    • Post room charges and room taxes to guest accounts.
    • Tracks room revenues, occupancy percentages, and other Front Office statistics.
    • May also work as a Front Office Agent or Concierge when necessary.
    • Be aware of all emergency procedures and how to respond in the event of various types of emergencies.
    • Other duties as assigned.

    Qualifications

    • High School Diploma or GED required
    • Previous Front Desk / Audit experience desired

    • Basic accounting experience with great attendtion to detail
    • Outstanding organizational skills with the ability to priortize workload
    • Exceptional communication skills both verbally and written. Ability to communicate effectively with all levels of staff and hotel guests

    • Proficient computer skills required
    • Professional appearance, attitude and demeanor

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

     

    The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

     

    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

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