Al J Schneider Co.

  • Front Office Agent/Customer Service at the Galt House Hotel - PM Shift

    Job Locations US-KY-Louisville
    Posted Date 2 days ago(10/16/2018 11:04 AM)
    ID
    2018-2338
    # of Openings
    1
    Category
    Front Office
  • Overview

    The Galt House Hotel - A legendary destination among hotels in the city. 

     

    As Louisville’s only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city.  Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you immerse yourself in the history of Kentucky’s native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all.

     

    The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the city’s best fitness center; and six retail outlets.  

     

    We are currently seeking a positive and energetic Front Office Agent who has an engaging personality and outstanding customer service background. The ideal candidate will have a friendly demeanor, strong communication skills and always wears a smile.  Front Office Agents must also be eager to continuously learn and adapt to change as well as have the desire of creating memorable guest experiences by providing exceptional guest service.   

    Responsibilities

    • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests;
    • Secure payment; activate/reissue room keys. document exceptions;
    • Verify and/or adjust billing for guests;
    • Clear departures in computer system;
    • Coordinate with Housekeeping to track room status and guest concerns;
    • File guest paperwork or documentation;
    • Run and check daily reports, contingency lists, and credit card authorization reports;
    • Supply guests with directions and information;
    • Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction;

    • Arrange transportation for guests/visitors;

    • Count and secure bank at beginning and end of shift;
    • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change;
    • Other duties as assigned.

    Qualifications

    • High School Diploma or GED;
    • 2 years of customer service experience preferably in the hospitality industry;
    • Must be knowledgeable of Louisville and the surrounding area with the capability of providing information and directions to local attractions;

    • Basic computer and math skills;

    • Professional telephone etiquette and office skills;
    • Excellent oral and written communications skills;
    • Ability to analyze and solve problems;
    • Ability to stand for long periods of time throughout shift.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may chane at any time with or without notice.

     

    Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

     

    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

     

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