Al J Schneider Co.

  • Event Services Coordinator

    Job Locations US-KY-Louisville
    Posted Date 1 month ago(10/16/2018 11:33 AM)
    ID
    2018-2355
    # of Openings
    1
    Category
    Convention Services
  • Overview

    The Galt House Hotel - A legendary destination among hotels in the city. 

     

    As Louisville’s only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city.  Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you immerse yourself in the history of Kentucky’s native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all.

     

    The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the city’s best fitness center; and six retail outlets.

     

    The perfect opportunity awaits you to begin your career as a Events Services Coordinator!  The primary responsibilities will be to service and coordinate specific group meeting details. Will also manage with the objective of meeting/exceeding client service and performance expectations. 

    Responsibilities

       

    • This position is the conduit between the hotel operations (Banquets, Set-up, Rooms, Engineering, and F&B) and the client where it relates to on-site execution and follow-through.  
    • Provide an organized, well-planned and confident execution of all events while reacting to and communicating changes and adjustments to the responsible areas for follow through.
    • Establishes rapport and a high level of re-enforcement and execution of the detailed meeting/function/program with the client including space requirements, times, equipment, menus, billing instructions, etc.
    • Will act as Coordinator to CS Manager and be additional liaison with client.
    • Coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
    • Establishes rapport and works well with all departments within the hotel to provide quality service to customers.
    • Obtains working knowledge of all departments during training/orientation to position.
    • Proactively reads and retains all information from required documents such as BEO’s and Resumes in a timely manner, logging/updating changes as they are distributed.
    • Establish pace for each day to ensure that direct face to face contact with the client is constant and all AM/PM shifts, function and back of the house spaces are consistently checked for: cleanliness, accuracy of set-up, refresh opportunities and guest/associate safety.
    • Communicates with Front Office, Bell Desk, Doorperson, Valet Parking and Concierge any changes to the daily event listing for consistency of directions.
    • Creates directional signage as directed in BEO/Resume and observes needs for additional signage for all events.
    • Assist in creating or changing BEO’s for clients.  

    • Prepare room for pre-con and participate in pre-con meetings, hotel training and other Convention Services related meetings as required.

    • Maintain direct and constant communication with Convention Service Manager, Set-ups and Banquets.

    • Maintain accurate, legible records documenting daily activity and provide daily shift pass down to the PM Convention Coordinator and Convention Service Manager.

    • Maintain a pulse on the client at all times and relay the client’s mood and service received to date.

    • Introduce clients to other Convention Coordinators and convey what was passed down from shift.

    • Support all operating departments to ensure the overall success of events.

    • Physically assist when needed in all operating departments (i.e. room set-up, banquets, etc.).

    • Maintain a safe, professional and clean work environment.

    • Assist with guests during emergency situations (i.e.: fire alarm, etc.)

    • Act as an ambassador of the property/company at all times.

    • Attend all meetings as requested or assigned.      

    • Report all maintenance requests/repairs upon visual inspection.

    • Follow up with client for and daily changes in regard to   guarantees, or other changes

    • Monitor radio communication when on property.     

    • Follows radio etiquette to assist when possible.      

    • All other assigned duties.

       

    Qualifications

    • High School Diploma or equivalent
    • Preferably Associates Degree in related field
    • One year of hotel banquet or Catering experience in addition to one of customer service experience
    • Ability to effectively apply skills in accomplishing tasks
    • Must have computer skills using Microsoft Office Products including Word and Excel
    • Must have excellent data entry skills
    • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
    • Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
    • Ability to work in a professional office environment
    • Ability to sit, and to walk for long periods of time
    • Must be able to work in a fast-paced environment, with the ability to meet deadlines
    • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
    • Ability to communicate effectively with internal and external guests and all levels of management

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Competent at working independently on recurring projects   

     

    The Galt House Hotel offes a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more. 

     

    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

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