Al J Schneider Co.

  • Front Office Assistant Manager

    Job Locations US-KY-Louisville
    Posted Date 2 weeks ago(12/5/2018 1:57 PM)
    ID
    2018-2378
    # of Openings
    1
    Category
    Management
  • Overview

    The Galt House Hotel  - A legendary destination among hotels in the city.  

     

    As Louisville's only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city.  Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you immerse yourself in the history of Kentucky’s native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all.

     

    The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the city’s best fitness center; and six retail outlets.

     

    We are currently searching for an experienced Assistant Front Office Manager whose primary role will be assisting the Director of Front Office Operations with the daily operations of the department along with supervising the Front Office staff.  Will assist with overseeing and supervising guest arrivals and departures.  Will provide a high level of customer service ensuring that personalized service is offered to each and every guest.

     

    Responsibilities

    • Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
    • Complete the checklist as designed to expedite check-ins for guests. Specifics to include VIP guests, arranging amenities, blocking room, running daily reports and maintaining the logbook
    • Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
    • Assist in motivating, supervising, coaching, developing, empowering and disciplining the Front Office Agents
    • Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
    • Ensure Standard Operation Procedures are being followed by Front Office staff
    • Establish a positive and effective working relationship with all departments in the hotel
    • Assist in controlling open and closed dates, availability and condition of rooms
    • Complete weekly supply inventories to ensure adequate pars of such
    • Provide a positive, enthusiastic, and productive work environment through setting an example and consistency of daily work habits and standards
    • Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
    • Keep the Director and/or Front Office Manager informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
    • May supervise a mid/large team of support, production, craft or lower-level professional employees
    • May manage elements/portions of a budget

    • Primary contribution is supervising other people

    • Schedules work, approves vacation and manages overtime
    • Assigns and checks work, provides guidance, training, day-to-day direction
    • Knowledge of Front Office policies and procedures and those relating to the safety and security of guests and hotel property
    • Ability to read, write and speak English to prepare complex reports of room availability and revenues generated
     

     

     

     

     

     

     

    Qualifications

    Education and Experience

    • College Degree Preferred
    • Minimume 3 years of a lead role or supervisory experience
    • Minimum 5 years Front Office experience in a hotel required

    Competencies

    • Professional appearance and demeanor required
    • Must be able to communicate effectively with all levels of Management
    • Must have the ability to handle stress and pressure while maintaining composure
    • Must have the ability to resolve problems effectively and in a positive manner
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
    • Must be detail oriented and have strong organizational skills
    • Must have proper telephone etiquette
    • Must be able to multi-task and to meet deadlines
    • Basic computer skills including Microsoft Office Software including Word and Excel are required; prior experience using Epitome is a plus
    • Must be detail oriented and have strong organizational skills
    • Must have legible handwriting skills
    • Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error
    • Will be standing and/or sitting while continuously working behind front desk
    • Must be able to work a flexible schedule including nights, holidays and weekends as business demands
    • Will be interacting with guests face-to-face and on the telephone
    • Must be able to work in a diverse, fast-paced environment
    • Other duties as assigned

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

     

    The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

     

     

     

     

     

     

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