Al J Schneider Co.

  • Front Office Agent/Night Audit

    Job Locations US-KY-Louisville
    Posted Date 4 weeks ago(6/18/2019 11:46 PM)
    # of Openings
    Customer Service/Support
  • Overview

    As Louisville's only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city.  Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you immerse yourself in the history of Kentucky’s native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all.


    The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the city’s best fitness center; and six retail outlets.


    We are seeking a Front Office Night Audit Agent with exceptional customer service skills, a great smile, and pleasant attitude to work the over night shift 11:00 P.M - 7:30 A.M. The primary responsibility of the Night Audit Agent will be balancing the revenue and expense transactions which occurred during the day and to be available to serve the overnight needs of the guest in a prompt and courteous fashion.


    • Respond to guest needs, special requests and complaints and alert appropriate manager as needed.
    • Counting and balancing cash, credit cards and direct bill accounts.
    • Closing, balancing and making necessary correctins to guest accounts.
    • Investigate and analyze out-of-balance situations and make adjustments or corrections when needed.
    • Complete various audit reports on the computer.
    • Verify room rates are accurate and posts rates to guest accounts.
    • Post room charges and room taxes to guest accounts.
    • Tracks room revenues, occupancy percentages, and other Front Office statistics.
    • May also work as a Front Office Agent or Concierge when necessary.
    • Be aware of all emergency procedures and how to respond in the event of various types of emergencies.
    • Other duties as assigned.


    • High School Diploma or GED required
    • Previous Front Desk / Audit experience desired

    • Basic accounting experience with great attendtion to detail
    • Outstanding organizational skills with the ability to priortize workload
    • Exceptional communication skills both verbally and written. Ability to communicate effectively with all levels of staff and hotel guests

    • Proficient computer skills required
    • Professional appearance, attitude and demeanor

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.


    The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.


    The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.


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